Time Management Skills

This quality of service delivery is as important as the definition of ''Customer Service''. Time management skill is a brief and straightforward essential of optimum service delivery. A simple definition of the term ''Time Management'' is; ''the analysis of how working hours are spent and the prioritization of tasks in order to maximize personal efficiency in the workplace''.

           


With the definition above, it is safe to simplify this skill as the ability of an organisations staff to analyze every situation while serving customers, decipher between their requirements which services are needed before the others( prioritization),and successfully offer the services timely and with the professionalism of a customer-centric business. The trick here is that this should also be applied when realizing when you simply cannot help a customer. If you don't know the solution to a problem, the best kind of support member will get a customer over to someone who does. No one person knows everything, also no one customer serving staff will serve ALL customers perfectly all the time. The key is knowing when a customers requirements/ suggestions have exceeded your capacity, and having the good head to call in for ' back-up' as soon as possible,all in record time to deliver the services to a customer. 

Don't waste time trying to go above and beyond for a customer in an area where you will just end up wasting both of your time! 

Mastering '' Time Management Skills'' would complement the other skills earlier discussed,as the delivery of services is incomplete if the customer has to wait for an unreasonable amount of time to get a service that ordinarily should take much less!